Din Tai Fung at Home
Please refer to our FAQ below. If your question is not listed, feel free to contact us here.
How are items delivered contactless?
For your peace of mind, we will place your order in front of your door before moving back to a safe distance. We will then contact you by phone to let you know we have arrived. Unattended deliveries are also available if you select the option as checkout. Hand sanitizers will always be used before and after delivering every single order.
What is unattended delivery?
An unattended delivery allows us to leave your order at your delivery location, even if no one is home to sign for your order. Simply select ‘unattended delivery’ when prompted through the checkout for this option. Please note that unattended delivery is not available for apartments with restricted access. Please also note that any chilled or frozen items are left in standard (non-insulated) shopping bags and may deteriorate if left unattended for long periods of time.
What if i'm not home when you deliver?
If you have not selected unattended delivery and are unable to receive your delivery at home after placing your order, please call us on 0410 292 421 (9am – 5pm), where you can provide us with the authority to leave your delivery items unattended.
Please note that if you are not contactable at the time of delivery time you have chosen and did not opt for unattended delivery, we will have to reschedule your delivery to a new time-slot as instructed by you. A re-delivery charge will apply.
Why are there no delivery time slots available on the day i want?
During busier periods, we might sell out of delivery times. To help with this we would suggest you to order home delivery up to 14 days in advance. You may also order online and pick up at your preferred store location.
How much will delivery cost?
Delivery rates range from $10 to $20 depending on your delivery address.
Can i pay with cash?
All online orders must be paid online via credit card or PayPal. A confirmation email will be sent once we have received your order.
How long does frozen products last?
Generally, our dumplings last 2 months in the freezer. However, as the shelf life of our frozen products vary, we have included a Best Before Date with every product.
Where can i find the cooking instructions?
Cooking instructions available here.
Terms and Conditions
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